Here to help
Questions about EquiJUMP, EquiTRAIL, EquiDRIVE or EquiCROSS? Tell us which app you use and what you need a hand with.
A hand with the details. More time for the ride.
Support & contact
For app support, privacy questions or help with your account, email us at:
If the email link doesn’t open your mail app, copy the address into your usual email service. Opening the link does not send an email.
A few useful starting points
Each app has independent accounts, data, roles, limits and subscriptions. An account or subscription in one app does not give you access to another. Choose the app you use when signing in or recovering access.
Sign in & account recoveryA few details help us understand the problem:
Send only information relevant to your question. Leave out passwords, sign-in codes, payment-card details, private deletion-request tokens and information about other people.
You can email a privacy or account-deletion request without signing in or reinstalling the app. Name the app and use the email address associated with its account where possible. Account ownership needs to be verified before personal data is disclosed or deleted. Sending an email does not mean deletion has finished.
Choose your app and sign in to manage your account. If you cannot sign in or need help with an account-deletion request, email us and tell us which app you use.
Manage your app accountThe apps are in development, with private testing on iOS and Android. Public store downloads are not available yet. Check the release page for the distinction between private testing and public availability.
Check release status